FAQ
Questions owners actually ask.
Straight answers. If yours isn't here, call the number up top and ask Ember yourself.
No. Natural voice, contractions, real pacing. Most callers never notice — and if someone asks, she's honest about being the AI assistant.
Instant transfer to you or your on-call tech, with the full call context passed along so nobody repeats themselves.
Yes. Simple call forwarding. Keep your number and your current phone system.
That's the whole point. She never sleeps — nights, weekends, holidays, all answered the same way.
No. Month-to-month, cancel anytime.
Yes — she triages by your rules: no-heat/no-cool in extreme weather, vulnerable people, or medical equipment escalate to your on-call tech; everything else books a slot.
72°F is the setpoint — the temperature every thermostat war settles on, the number this whole trade exists to deliver. Every service call is someone trying to get back to 72. When they dial, Ember answers.
WHAT LANDS ON YOUR PHONE
A text, seconds after she hangs up.
New booking — URGENT. Maria G., no-cool, 2015 Carrier AC, strange grinding noise before shutoff. 92 Oak St. Elderly parent in the home. Booked today 4:00pm. On-call tech notified.
THE WHOLE STREET SLEEPS AT 72
Dial 72.
Nights, weekends, holidays. Every call answered in under a second — and every house on its way back to 72.