ABOUT
Why "Dial 72."
Ask anyone in the trade what temperature comfort is. You'll get one answer.
72°F is the setpoint. The number every thermostat argument lands on. The temperature the entire HVAC trade exists to deliver.
Every call your shop gets is the same story: a house that drifted away from 72 and a person who wants it back. The furnace quit at 2 a.m. The AC gave up in a heat wave. They grab a phone and they dial.
Dial 72 is who answers. Ember picks up in under a second, sorts the emergency from the tune-up, books the job, and texts you the details — so every house gets back to the number it wanted all along.
Built for one trade, not fifty
Ember isn't a generic phone bot with an HVAC label slapped on. She knows a heat pump from a furnace, a no-cool emergency from a filter change, and she asks the questions you'd ask — system type, brand, symptoms, address, callback number — so the job shows up pre-qualified.
She backs up your techs, she doesn’t replace them
Ember answers the phone and books the work. She never diagnoses over the phone and never guesses a price — that's your tech's job, in person. She just makes sure the call gets answered and the job gets on the calendar.
Honest by design
If a caller asks whether they're talking to a person, she tells them she's the AI assistant. No pretending, no scripts, no phone-tree maze. Most callers never ask — but the ones who do get a straight answer.
A missed call is the most expensive habit in the trade
62% of HVAC calls come after hours. 85% of people who can't reach you never call back — they dial the next shop on Google. Ember exists to close that gap: every call answered in under a second, day or night, without overtime or a new hire.
WHERE SHE DRAWS THE LINE
What she won't do.
Won't diagnose the system over the phone
She books the visit. Your tech makes the call in person.
Won't quote repair prices
No guessed numbers. She takes the details and leaves pricing to you.
Won't pretend to be human
If a caller asks, she tells them she's the AI assistant. Straight up.
Won't negotiate commercial contracts
She captures the details and routes it to you.
THE WHOLE STREET SLEEPS AT 72
Dial 72.
Nights, weekends, holidays. Every call answered in under a second — and every house on its way back to 72.